Conceived for the global soul and curated with the discerning urbanite in mind, The Label Monster treads effortlessly from understated elegance to unforgettable statements. We scour the globe for international cult labels, emerging designers and street wear brands that rank high on wearability, originality and craftsmanship. Each collection, sourced from Paris, London, Milan and New York, to Tokyo, Seoul, and Singapore, is tightly edited to be mixed and matched for myriad style concoctions — ensuring every purchase is a versatile investment that will last beyond the season. And because we believe the best ensembles should be effortless, our Monster Mash feature demonstrates a variety of styling options for each look, freeing you up for more important things in life, like tracking down the best brioche in town.
THELABELMONSTER.COM is operated by Pulp Kreatives Pte Ltd, a company registered in Singapore under registration number 200105565G. Our registered address is 57 Loyang Drive, Singapore 508968. If you have any comments about THE LABEL MONSTER, please drop us an email at: [email protected].
We may, in the future, offer new features and/or services through the site (including the release of new tools and resources). Your use of these new features and/or services shall also be subject to these Terms of Service.
Throughout the site and in the Terms of Service, the terms “we”, “us” and “our” refer to THE LABEL MONSTER and Pulp Kreatives Pte Ltd.
You are required to create an account in order to complete any transaction on THE LABEL MONSTER. Creating an account allows you to:
When setting-up your account, please ensure that you provide a valid email address so that we may contact you (such as sending to you emails pertaining to your Orders) as may be necessary and in accordance with the Terms of Service. To assist with the timely completion of your transactions, and just in case we need to contact you pertaining to your transactions, please remember to always keep your account information such as your email address and contact details updated.
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. In the event of any breach of security and/or unauthorized use of your account, you agree to notify us immediately.
Click on the Forgot Password link on the log-in page and we will send you an email with a temporary password. We recommend that you change your temporary password upon log-in. You can change your password on your Account Details page.
The Label Monster accepts Visa and Mastercard.
TheLabelMonster.com uses Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information such as credit card numbers and log-in data a customer sends to us, and allows for secure transmission.
When SSL is deployed, the (URL) field at the top left of the browser begins with ‘https:’ instead of the usual ‘http:’. You can also verify and find out more about the website’s digital certificate by clicking on the padlock at the top of your browser.
Items in your shopping basket and/or wish list are not reserved and may be purchased by other customers.
Once your Order has been placed, we will send to you an email acknowledgement setting out your Order Number and the details of item(s) which you have ordered. Please note that this email acknowledgment serves as a confirmation that we have received your Order; it is not an acceptance of your order.
Orders placed on Friday after 2pm or on weekends (SG local time) will be processed on the following monday. Please allow for between 24 - 48 hours for order processing and dispatch by our preferred logistics partners.
Our acceptance of your Order is subject to availability of the items ordered, internal quality control standards, payment of the purchase price, and your compliance with the Terms of Service. In such cases, we will notify you of the cancellation by e-mail and, if payment has been received by us, a full refund will be made to your credit card within seven (7) working days, that is, Mondays to Fridays excluding public holidays in Singapore.
An order is deemed accepted and completed when an email is sent to you confirming that the item(s) ordered have been dispatched to our logistics service provider(s)
Additionally, we reserve the right to refuse any Order placed with us. We may, at our sole and absolute discretion, limit or cancel quantities purchased by each account, person, household or per Order. These restrictions may include but is not limited to orders placed by or under the customer account, the same credit card and/or orders that use the same billing and/or shipping address. We also reserve the right to limit or prohibit orders that, in our sole and absolute judgment, appear to have been placed by dealers, resellers or distributors. We will notify you of any changes or cancellations to an Order by e-mail.
We aim to ensure that our customers receive their orders as quickly as possible and with minimal disruptions. There is a 30 minute window for you to cancel an Order right after it is placed. . You may cancel your order by dropping us a line at [email protected].
If your cancellation request is successful, an email will be sent confirming that your Order has been cancelled. Your Refund (i.e. being the purchase price of the item(s) less the Return Fee and applicable taxes, custom duties and fees, if any) will be processed within five (5) working days from the date of our approval of your return request. We understand that the refund can take up to ten (10) working days to be reflected in your credit card statement depending on the payment providers / issuing banks. You will be notified via email when your refund transaction has been completed.
You may request for a Returns Merchandise Authorization (“RMA”) number and send your item(s) back to us within seven (7) calendar days of receiving your Order. Please also refer to our ‘Return Procedure’ below for your region.
Item(s) must be returned to us in its original packaging (for instance, in its original dust bag and/or shoe box) and must be accompanied with the original tags, must not be worn, altered or washed.
Please try all footwear on a carpeted surface until you are certain that you will keep them. Footwear must be packed in its original shoebox with all its original contents (for example, with the extra set of shoe laces and dust bags) and without postal labels. Footwear returned without a shoe box, in a damaged box or with scuffed soles may not be accepted.
We do not accept returns for item(s) marked final sale.
If there is non-compliance of the above Return Policy, we will not accept the return of the item(s) to us. We may, at our sole and absolute discretion, reject the return of any item(s) which have been sent back to us. In the event of our non-acceptance and/or rejection, we shall arrange for the return of the item(s) to you at the delivery address submitted at the time your Order was placed. You hereby agree to pay, and further agree that we shall charge your credit card, the Return Fee and the reasonable costs of sending the item(s) back to you including all applicable taxes, custom duties and fees.
Shipping and handling charges are non-refundable. Packages that arrive to us on Cash-on-Delivery (COD) basis may be rejected.
To track your order, log-in to your account, go to 'My Orders' and click on the 'Track Order' button/link.
THE LABEL MONSTER charges customers a small fee for each order that is returned to us which will be deducted from your refund.
Fixed rate pricing by country.
|Australia/New Zealand:||USD 22|
|Mainland Europe:||USD 28|
|Rest of the world:||USD 40|
Please note that in addition to the Return Fee, you will be responsible for all applicable taxes, custom duties and fees which may be charged for the re-import of the item(s) to Singapore. You are hereby deemed to have consented to the automatic deduction of the applicable taxes, custom duties and fees from your refund and/or for such taxes, custom dues and fees to be charged to your credit card.
|Shipping Methods||Free Shipping||Shipping Cost Estimate(Based on 500 grams)||Package Tracking||Customs & Duties|
|DHL Express Delivery (International)||Free shipping on orders USD500 and above||N/A||Yes||Charged to customer upon receiving order/shipment.|
|DHL Global Mail Delivery (International)||Free shipping on orders USD200 and above||N/A||Yes||Charged to customer upon receiving the order/shipment|
|Ta-Q-Bin (Singapore customers only)||Free shipping on orders SGD150 and above||N/A||Yes||Prepaid and added to total bill.|
Pick up at your door. A small fee of SGD 10 shall be deducted from your refund.
You’ll receive an email notification once your return merchandize has been processed and approved.
Pick up at your door. Fixed rate pricing by country.
You’ll receive an email notification once your return merchandize has been processed and approved.
We will notify you by email upon approval of your request for the return of the item(s), which is conditional upon our receipt of the returned item(s) in accordance with the Return Policy.
Your Refund (i.e. being the purchase price of the item(s) less the Return Fee and applicable taxes, custom duties and fees, if any) will be processed within seven (7) working days from the date of our approval of your return request. We understand that the refund can take up to ten (10) working days to be reflected in your credit card statement depending on the payment providers / issuing banks. You will be notified via email when your refund transaction has been completed.
Your Refund will be credited to your credit card. We reserve the right to waive the Return Fee if we agree that the item(s) sent to you was faulty and/or defective.
You cannot refuse deliveries of any item(s) which you have Ordered. You shall also be wholly responsible for the costs of shipping of the item(s), taxes, custom duties and fees incurred in respect of shipping the item(s) to you, and where the item(s) are returned to us, the Return Fee and the applicable taxes, custom duties and fees. It is deemed that you consent to us charging such costs to your credit card. Notwithstanding the foregoing, if the item(s) are sent back to us due to your refusal to accept the delivery, we shall have the sole and absolute discretion whether to grant you a Refund.
Collection of Information
By creating an account with us and when placing an Order or returning an item, you will provide us with, and we will collect, personal information such as your name, contact details, email address, credit card details and delivery or collection address as the case may be. It is implied that you have consented to us collecting this personal information for the purpose of the transaction(s) and/or in accordance with this Terms of Service.
With your permission, we may send to you marketing material including flyers and emails about our store, new products and other updates.
If we collect or intend to use your personal information for a secondary reason, for example providing marketing materials to you, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
A cookie is a unique identifier which asks for permission to be placed on your mobile, computer or other device. Once permission is granted, the file is added to your device and the cookie enables your device to store items in your shop cart, wish list, and dream wardrobe.
We employ cookies to help us provide you with a better web experience. The cookies may gather and remember information about your needs, likes and dislikes, thereby giving you a bespoke shopping experience based on your preferences. The cookies may also help us analyze data about webpage traffic and improve our website in order to tailor it to your needs.
Other than the data you choose to share with us, a cookie would in no way give us access to your computer or any information about you.
How do I withdraw my consent?
You may, at any time, withdraw your consent to the continued collection, use or disclosure of your personal information. You may also change your mind being sent promotional materials.
If you wish to withdraw your consent, please drop us an email at [email protected].
Please note that by withdrawing consent to the continued collection, use or disclosure of your personal information, you are terminating your account with us.
If, at our request, you send specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (a) maintain any comments in confidence; (b) pay compensation for any comments; and/or (c) respond to any comments.
We may disclose your personal information if required by law to do so and/or compelled by a Court order and/or in accordance with the exceptions set out in the Singapore Personal Data Protection Act and/or any applicable law. Your personal information may also be disclosed to the relevant authorities if you breach and/or violate our Terms of Service.
We may also disclose your personal information to any of our group of companies including but not limited to our parent, subsidiaries, and affiliates.
Third-party service providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services. For instance, you are deemed to have consented to our disclosure of your personal information to the logistics service providers as may be necessary for the delivery / collection of the item(s) to / from you as the case may be.
Some third-party service providers such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase / refund-related transactions.
Protecting your personal information is important to us. We take reasonable precautions and follow industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Your credit card information, if provided to us, is encrypted using extended validation (EV) secure socket layer technology (SSL) and stored using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at [email protected] Alternatively, you may send a snail mail to us at: -
The Label Monster.Com
Re: Privacy Compliance Officer
Pulp Kreatives Pte Ltd
20 Bedok South Road
Age of Consent
By using this site and/or creating an account with us, you represent and warrant that you are at least 18 years old or have attained the age of majority in your state or province of residence. If you are under 18 years of age, you may use this website only with the involvement or consent of a parent or guardian.
Third-Party Tools and Sites
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Certain content, products and services available via our site may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Accuracy, Changes and Modifications
Some of the products or services offered may be exclusive to THE LABEL MONSTER. These products or services may be limited in quantity. Any returns are to be strictly in accordance with our Return Policy.
All descriptions of products or product pricing are subject to change at anytime without notice, at our sole and absolute discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We are not responsible if information made available on this site is inaccurate, incomplete or not current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timely sources of information. Any reliance on the material on this site is at your own risk.
We do not warrant that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right, but are under no obligation, to limit the sales and/or quantities of our products or services to any person, geographical region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right at any time to modify or discontinue the Service or any part or content thereof without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
All prices stated on our site are in Singapore Dollars (SGD) or United States Dollars (USD). If we provide you with currency conversions, those amounts are estimates only. The actual currency exchange rate applied will be the rate charged / applied by the payment gateway and/or the credit card companies and/or the issuing bank.
The prices of our products are subject to change without notice.
Termination or Suspension of your Account
A breach or violation of any of the Terms of Service will result in an immediate termination of your account with us.
We reserve the right to refuse service to anyone for any reason at any time.
You expressly agree and covenant that: -
You shall not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction including but not limited to copyright laws.
You shall not transmit any worms or viruses or any code of a destructive nature.
You shall not reproduce, duplicate, copy, sell, resell or exploit any portion of the site and any product, information, tools and services available to you and/or sold on the website (collectively, the “Service”), use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
Your comments shall not violate any right of any third-party including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments shall not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy of such comments. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Maintenance of the Site
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your Order).
We are under no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Indemnities, Exclusions and Limitations of Liability
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall THE LABEL MONSTER, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, licensors, suppliers, interns, employees, servants or monsters be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In states or jurisdictions which do not allow the exclusion or the limitation of liability for consequential or incidental damages only, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold THE LABEL MONSTER and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, licensors, suppliers, interns, employees, servants and monsters, harmless from any claim or demand, including legal fees on an indemnity basis, made by any third-party due to and/or arising out of your breach and/or violation of these Terms of Service or the documents they incorporate by reference, and/or your violation of any law and/or rights of such third-party.
The headings used in these Terms of Service are for references or convenience only, and have no legal or other significance and shall be ignored in the interpretation of these Terms of Service.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
Our Contracts with you and/or the provision of any Services to you shall be subject to and incorporate these Terms of Service.
Law and Jurisdiction Clause
The Contracts and these Terms of Service shall be governed by and construed in accordance with the laws of Singapore.
It is expressly agreed that the application of the United Nations Convention on Contracts for the International Sale of Goods and the Sale of Goods (United Nations Convention) Act shall be excluded from the Contracts.
Any dispute arising out of or in connection with the use of the site and/or these Terms of Service and/or the Contracts, including any question regarding its existence, validity or termination shall be referred to and finally resolved by arbitration in Singapore in accordance with Singapore laws. The arbitration shall be conducted in accordance with the Singapore Law Society Arbitration Rules current at the time when the arbitration proceedings are commenced.
Notwithstanding the foregoing, it is hereby agreed that we have the right to commence suit, action or proceedings against you in any jurisdiction or jurisdictions whether concurrently or not. For the avoidance of doubt, it is noted that any proceedings whosoever against or involving us shall be instituted by you solely by arbitration in Singapore in accordance with the preceding paragraph.
Boxing Day Sale
This sale is valid from 12:00AM Friday 26th December, 2014 to 11:59, Sunday 30th December, 2014. Customers receive a 30% discount off the full price of their order when they use promotion code BEST30 at checkout. This offer is not valid for Carrie K products. This offer cannot be used in conjunction with any other offer. Shipping charges may apply. See Shipping Information for all shipping details.
Have a question?
Questions about the Terms of Service should be sent to [email protected].